At Zouti, we are committed to providing the best experiences, ensuring exceptional service. So, if you have any questions, you can rely on our specialized support, okay?
What are our operating hours? ⏱️
Our service is available from Monday to Friday from 9:00 am to 6:00 pm (Brasília Time).
What are our customer service channels?
Currently, our customer service is available via Chat and WhatsApp. See below for how to contact us:
Chat
Chat
To start a chat, simply click on the chat bubble icon in the bottom right corner of your screen and click on "Send a message".
Once you click "Send a message", you'll have several options to choose from, such as: Help with Withdrawals 💻, Transaction Inquiries 💳, Integration Support 🛠️, Report a Bug 🐞, and Other Questions 🔄. If none of these options help you, leave a message and your query will be forwarded to the analysts.
WhatsApp
If you'd like to contact our support via WhatsApp, the contact number is +55 (41) 9616-9991, or click the link below to be redirected to one of our agents.
Valuable tips to speed up your service 🚀
Check out some tips for opening a ticket, providing all the necessary information to make your experience with our support even more efficient.
Once you open the ticket, have your CNPJ (Brazilian business registration number) ready to locate your registration faster, and send screenshots or videos of the error or situation. This not only speeds up our analysis but also assists in the team's testing, resulting in faster response times.
If you have questions related to advances and withdrawals (rejected, under review, or pending resolution), we recommend checking this article for more information.
If it's something like "My domain is still pending," send a screenshot of the settings made in your hosting service (GoDaddy, Hostinger, Hostgator, CloudFlare, etc.). This way, an attendant can check for any typing errors or pending settings.
If it's something like "The order doesn't appear in Shopify," provide an order number and screenshots as examples. This way, an attendant can locate the ID and investigate the cause more accurately.
For local issues occurring only on your computer or smartphone, record the process or screen of the device. This way, we can test it in the same scenario.
We guarantee a secure environment where you can clarify your doubts and request help in case of difficulties on our platform.
It's important to remember that when opening a ticket, you should maintain respect for our analysts and explain the problem without using offensive words or disrespecting the integrity of our staff.
Such behavior may lead to the suspension of our services, as mentioned in our Terms of Use.