We understand that sometimes questions arise after a purchase, and we are here to clarify our role in this process. As a payment platform on Zouti, our focus is to ensure security and efficiency in financial transactions.
When it comes to post-sales support, such as delivery, exchanges, or other issues related to purchased products, it is essential to direct your concerns directly to the seller responsible for the store where you made the purchase.
How to Proceed:
Contact the Store: If you have questions or need help with your purchase, we recommend contacting the establishment where you made the transaction directly. The contact details are in the order confirmation sent to your registered email at the time of purchase. Remember to check your spam and junk email folders.
Cancellations and Refunds: If you need to cancel or request a refund, initiate the process directly with the seller. After their request, we will facilitate the information to your bank, which will handle the release of the amount depending on the payment method used. As a note, return and delivery policies are usually available on the store's website.
Seller's Failure to Respond: If you do not receive a response from the establishment, please contact our department responsible for mediating the contact between you and the seller at sac@zouti.com.br.
It is crucial to highlight that, due to the General Data Protection Law (LGPD) and the Banking Secrecy Law, we have specific limitations in handling post-sales issues. We are here to support you within our reach, and if you have any questions about financial transactions, we are at your disposal.
Thank you for your understanding and cooperation.